Our Policies
Shipping Policy
Learn how we process, pack, and dispatch your orders.
At PaulaRocca (Ashtamudi Wellness Cosmetics LLP), we are committed to delivering our wholesome, natural premium hair care products to you in the best possible condition. Please read our shipping policy carefully to understand how we process and dispatch your orders across India.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working business day.
You will receive an email or SMS confirmation with your order details once payment is successfully verified.
A tracking number will be shared once your order has been dispatched from our facility in Kerala, India.
Shipping Timeframes
| Delivery Zone | Estimated Delivery | Shipping Charge |
|---|---|---|
| Kerala (state-wide) | 2–3 Business Days | ₹40 (Free above ₹499) |
| South India | 4–6 Business Days | ₹60 (Free above ₹699) |
| Rest of India | 3–5 Business Days | ₹80 (Free above ₹999) |
| Remote / Hill Areas | 7–12 Business Days | ₹100 (calculated at checkout) |
Delivery times are estimates only and may vary during peak seasons, festivals, or due to courier delays beyond our control. We ship from Kerala, India.
Our Shipping Partners
Speed Post / India Post
Reliable delivery to all PIN codes including rural and remote areas.
BlueDart / DTDC
Express courier for faster delivery to major cities and urban zones.
Delhivery / Shiprocket
Pan-India logistics for efficient tracking and timely delivery.
The courier partner is selected based on your location and product weight for the best delivery experience.
Packaging & Product Care
All products are safely packed using quality packaging to ensure freshness and purity.
Our premium hair and beauty products are packaged to prevent leakage, heat, or pressure damage during transit.
We use eco-conscious packaging materials wherever possible, aligned with our commitment to sustainability.
Each package is inspected before dispatch. If you receive a damaged or unsealed package, please report it within 48 hours of delivery.
Order Tracking
Once dispatched, a tracking ID will be sent to your registered email or phone number via SMS/WhatsApp.
You can track your shipment directly on the courier partner's website using the provided tracking number.
For any tracking issues or delays beyond the estimated window, please contact us at +91 97786 91078.
Cash on Delivery
COD is available for select PIN codes across India. Availability will be shown at checkout based on your location.
A nominal COD convenience fee may be applicable depending on order value and location.
Prepaid orders (UPI, Net Banking, Cards) are processed faster and may receive priority dispatch.
Non-Delivery & Failed Deliveries
If delivery fails due to an incorrect address or the customer being unavailable after 2 attempts, the package will be returned. Re-shipment charges will apply.
Please ensure your delivery address, PIN code, and mobile number are accurate at the time of placing the order.
PaulaRocca is not responsible for delays caused by natural calamities, strikes, or other force majeure events.
Important: Products cannot be reshipped if returned due to non-availability or address errors. Please review your order details carefully before confirming.
Have a shipping query?
Our team is here to help you — reach out and we'll get back to you within 24 hours.
Ashtamudi Wellness Cosmetics LLP
VAISHNAVAM GURUMANDIRAM, MAYYANAD RD, KOTTIYAM, KOLLAM, KERALA — 691571
Last updated: September 2026 · PaulaRocca — Premium Hair Care