Transparency & Trust
Privacy Policy
We deeply value the privacy of our customers. Learn how we collect, use, and protect your information.
At Ashtamudi Wellness Cosmetics LLP (PaulaRocca), we deeply value the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.paularocca.com or make a purchase with us. By using our website, you agree to the terms described below.
Information We Collect
Personal Details
Name, email address, phone number, and delivery address provided during checkout.
Payment Info
Transaction data processed securely via Razorpay. We never store card numbers.
Usage Data
Browser type, pages visited, time spent, and device info collected automatically.
Cookies
Session and preference cookies to improve your browsing and shopping experience.
How We Use Your Information
To process and fulfil your orders — including shipping, tracking, and delivery confirmations.
To communicate with you about your order status, updates, and any support queries.
To send promotional offers, new product launches, or wellness tips — only if you have opted in.
To improve our website and product offerings based on usage patterns and customer feedback.
To prevent fraud and ensure the security of transactions on our platform.
To comply with applicable legal and regulatory obligations under Indian law.
Sharing of Information
Shipping Partners — We share your name, address, and contact number with our logistics providers (e.g., Delhivery, BlueDart, India Post) solely to deliver your order.
Payment Gateways — Payment processing is handled by Razorpay, which operates under its own privacy and security standards. We do not store your card or bank details.
Analytics Providers — We may use tools like Google Analytics to understand website traffic. This data is anonymised and not linked to your identity.
Legal Authorities — We may disclose information if required by law, court order, or government regulation.
We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used only to serve you better.
Cookies & Tracking
Our website uses cookies to remember your preferences and enhance your shopping experience.
You can disable cookies through your browser settings, though some features may not function correctly.
Third-party cookies (e.g., Google Analytics) collect only anonymised, aggregate data.
Data Security
We use industry-standard SSL encryption to protect data transmitted between your browser and our servers.
Access to your personal data is restricted to authorised personnel only.
All payment transactions are processed through PCI-DSS compliant gateways.
Your Rights
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to update or correct inaccurate information.
Deletion
Request deletion of your data, subject to legal obligations.
Opt-Out
Unsubscribe from marketing emails at any time.
Data Retention
Order and transaction records may be retained for up to 5 years for accounting and legal compliance.
If you request account deletion, we will remove your data within 30 days, except where retention is required by law.
Children's Privacy
Paularocca Professionals is not directed at children under the age of 18. We do not knowingly collect personal data from minors.
Questions about your privacy?
We're transparent about how we handle your data. Reach out and we'll be happy to help.
Ashtamudi Wellness Cosmetics LLP
VAISHNAVAM GURUMANDIRAM, MAYYANAD RD, KOTTIYAM, KOLLAM, KERALA — 691571
Last updated: September 2026 · PaulaRocca — Premium Hair Care